Am I required to have an account to register for programs or make payments online?
Yes. An online account is necessary to transact and register online. You can search for programs without an account but will be prompted to sign-in or register for an account before accessing our cart feature. This is a quick and easy process.
How do I create an online account?
You will be prompted to create a new account during your first program registration or transaction using The J’s new online system. You may also sign up for a new account by clicking the “Sign in to your account” link found at the top, right hand side of the screen in the registration system.
How do I change my User ID and/or password?
After you are signed in, click the “(Name’s) account” link found at the top, right hand side of the screen. Once on your account screen, you will have the opportunity to change your log-in information and edit other account information.
What if I forget my password?
From the sign in screen, click the “Password Help” link. You will be asked for the email address that is associated with your account. The password on file for your account will promptly be sent to this email address. You will not be required to reset your password.
Why can’t my e-mail address be used by more than one person in the Mandel JCC Online Registration system?
For security purposes, every e-mail address must be unique because it is used to access your account and personal information. It is also the address that will be used to confirm your online transactions.
How long is a class reserved for me once added to the cart?
Once a program is added to the cart, you have 30 minutes to complete your transaction. Please note, that program registration is not considered complete until you have proceeded through the check-out process.
Can I remove or edit an item in the cart?
Yes. You can remove programs individually from the cart summary screen by clicking on the corresponding program delete icon. Please note that programs will be deleted immediately without further prompt. Individual program registrations can be edited by clicking on the edit link. An edit box will display allowing you to change registration selections. These will be saved upon clicking the “update” button and your cart will be updated automatically to reflect any changes.
How long will items remain in the cart if not purchased?
Your items will remain in the cart for 14 days, but only reserved for the first 30 minutes. Your spot in a program will not be reserved after the initial 30 minutes until your transaction is completed.
Can I pay fees online?
Yes. Once you have signed in to the online system, payments and contributions can be made through the “My Account” screen.
What payment methods does The J accept online?
Only credit card payments are accepted online. Mandel JCC accepts MasterCard, Visa, Discover and American Express cards.
What if I want to pay through a different method?
If you prefer to pay by check, you can still complete most of your registration online. At checkout, indicate that you prefer to mail in your registration and payment. Then, once your checkout process is complete, click on the “Print registration information” button at the bottom of the screen. Mail the printed registration information and form, along with your check, to the address indicated on the form. Registration is not complete and your spot is not reserved until payment is received.
How do I get a refund or make changes to a program I’ve already signed up for?
Refunds or program changes must be handled directly through Mandel JCC staff. Please refer to the contact information displayed on your e-mail confirmation.
What if I’m unable to pay the full program cost? Is financial assistance available?
Yes. The J offers financial assistance for membership and camp fees. For more information about the application process, please contact The J's Financial Services Coordinator at firstname.lastname@example.org or 216/831-0700 ext. 1313.
How do I know my registration was successful?
After submitting payment, you will be taken to a confirmation screen. You will also receive an e-mail confirmation at the address listed on your account. If you do not receive your e-mail confirmation, or if you have any questions, please contact us at email@example.com and you will receive a response within 24 hours, M-F during business hours. Note: You will not receive an automatic reply from this mailbox, but we will respond to your message as soon as possible.
What if I need more assistance?
Please email us at firstname.lastname@example.org or call 216/831-0700 ext. 0